Frequently Asked Questions
Welcome to the KSMasters FAQ page! Below you’ll find answers to some of the most common questions about our products, shipping, returns, and more. If you don’t see your question here, feel free to contact our customer support team at info@ksmasters.com.
🛒How to track my order?
As soon as your order ships, you’ll receive an email with your tracking information. You can also check the status anytime on our Track Order page by entering your order number and email address.
When will my tracking information be available?
Tracking details are usually uploaded within a few days after your order is processed. If your tracking link hasn’t updated yet, please allow 3–5 business days for the carrier to begin scanning your package.
🚚 Shipping Information
Do you offer free shipping?
Yes! We offer free standard shipping on all orders - no minimum purchase required.
Where do you ship from?
We work with trusted international partners to ensure fast and reliable delivery from our global warehouses to your doorstep.
How long does shipping take?
- USA: 7-14 days
- International: 14-31 days
Please note that shipping times may vary depending on customs clearance and carrier delays, and bank holidays.
🔁 Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. To qualify, items must be unused and in their original packaging. Please get in touch with us before returning any product so we can guide you through the process.
How do I start a return?
Email our support team at info@ksmasters.com with your order number and reason for return. We’ll respond with instructions and a return address.
Do you offer refunds?
Yes! Once your return is received and inspected, we’ll issue a refund to your original payment method. Refunds are typically processed within 5-7 business days after approval.
💳 Payment & Security
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options supported by Shopify Payments.
Is my payment information secure?
Absolutely. KSMasters uses SSL encryption and trusted payment gateways to ensure your personal and financial information is 100% secure.
🎁 Products & Warranty
Are your products guaranteed?
Yes! Every product we sell is backed by the KSMasters Quality Promise. If you experience any issues, please reach out to us - we’re here to make it right.
My product arrived damaged. What should I do?
We’re sorry to hear that! Please contact us immediately with photos of the damaged item and packaging so we can arrange a replacement or refund.
📩 Need More Help?
Still have questions? Our friendly support team is here for you.
Email us anytime at info@ksmasters.com or reach out through our Contact Us page.
KSMasters - Trusted Brand Since 2017.
